Archive for the Customer Interviews Category

Customer Interview: GEI Consultants

Posted in Customer Interviews on November 12, 2009 by aimeeertley

GEI Consultants is a leading geotechnical consulting firm providing innovative solutions to complex geotechnical issues, with strong national presence in the environmental and water resources engineering consulting sectors. An employee-owned corporation founded in 1970, GEI has participated in over 25,000 projects in all 50 states, across Canada, and in more than 20 countries.

GEI previously used a payroll module from their ERP vendor.  When the ERP vendor stopped supporting their payroll, GEI made a switch to Sage Abra in 2001, and haven’t looked back:

Q: In your experience as a Sage customer, has anything really ‘wowed’ you, over the years?

A:  Our Sage Abra reseller, Dresser and Associates, is always there if we ever have a question or an issue.  We always get the answers we need quickly, and appreciate our relationship with them and with Sage.  Having that vendor interest is really important.

Q: What do you expect from Sage?

A:  What we’ve gotten:  a partner that helps us, provides assistance to employees to get what they need and help fulfill their obligations.

Q: Any memorable experiences with Sage?

A: When we first installed Sage Abra payroll, several people on staff were skeptics; they were convinced that Sage Abra wouldn’t be able to talk with our other software, and that we would be scrambling to make the first payroll.  Sage went the extra mile when we were getting set up- really, all the support we received during the set up was great, very instrumental in making it such a positive experience.  When we got that first payroll out on time, it was a huge victory!

Q: Anything else on customer service?

A:  Really, the customer support we receive, both from Sage and from Dresser and Associates, is absolutely amazing.  We are never left in the lurch, and always get what we need in a timely fashion.

Customer Interview with Espie Austria

Posted in Customer Interviews on November 12, 2009 by Monisha

Espie Austria is the assistant comptroller for the Squaxin Island Tribe in Shelton, Wash., one of the first 30 tribes in the nation to enter into the Self Governance Demonstration Project with the federal government. Now, the Tribe establishes its own priorities and budgets for funds previously administered by the Bureau of Indian Affairs.

Espie talked with us about being a Sage customer.

Q: What Sage products do you use?

A: We’ve been using Sage MIP Fund Accounting since 2002. The product is easy-to-use, and allows us to pull reports in a timely manner.

Q: How does Sage MIP Fund Accounting help with your business management processes?

A: Sage helps us with our audit trail; we’re able to get information quickly.

Q: What issues do you face in your day-to-day work?

A: We’ve received stimulus funding from the federal government, which means we have to pull a lot of reports in a timely manner. Sage MIP Fund Accounting helps us achieve this goal. We are dependent on submitting timely reports to the government.

Q: What do you expect from Sage?

A: We expect Sage to fill the gaps between our needs; to reduce our [administrative] processes; and to shorten the time it takes to produce reports.

Q: What does Sage do really well?

A: Sage has developed a really good product that is flexible and fits our needs.

Q: What could Sage do differently?

A: I’d like to see more web training being offered. When I come to Summit, I can’t go to all the sessions. It would be good if you had more online classes, because they’re cost-effective.

Customer Interview with Liza Valerio

Posted in Customer Interviews on November 11, 2009 by Alex K

Liza Valerio with Epes Carriers Inc., a  transportation holding company with multiple subsidiaries located in Greensboro, North Carolina  is the largest private trucking  company in North Carolina.  Liza uses Sage FAS to help keep track of all the trucks and trailers that the company owns.

The company finds Sage FAS especially helpful when it comes to ‘impaired assets’ – trucks and trailers that are not being used. With Sage FAS they can easily track which trucks are being used and which aren’t.

Overall, Liza really likes how Sage runs its products and is especially happy with technical support that returns her calls immediately and provides solutions within a few hours.

Todd Richards of Entertainment Lighting Services Inc. – Sage Customer Award Winner (Innovation)

Posted in Customer Interviews with tags , , on November 11, 2009 by ryanzuk

Todd Richards, Chief Financial Officer for Entertainment Lighting Services, Inc. discussed his business and shared some thoughts about the Sage Summit customer conference here in Atlanta this week.

Entertainment Lighting Services rents and sells lighting equipment used to support television, theatre, film and red carpet media events. A time-elapsed video of ELS assisting with setup of the Late Nite with Conan O’Brien stage is available here.

Entertainment Lighting Services received a Sage Customer Award this week in the Innovation category for its use of Sage MAS 500 Enterprise Resource Planning. Noteworthy among the company’s accomplishments with Sage MAS 500 are reducing inventory shrinkage by 50% and month-end closing process from four weeks to five days.

Richards says one of his most memorable experiences with Sage is the amount of time he doesn’t have to spend with support, and when he does need something he appreciates the knowledge of his Sage business partner, Information Integration Group, Inc.

As for Sage Summit, Richards has benefited from the general business sessions this year, having focused on attending specialized classes last year. He also participated in some round table discussions this year which were helpful for networking with other Sage customers and hearing how they are managing  business challenges similar to his own.

Customer Interview with Julia Ochoa

Posted in Customer Interviews on November 11, 2009 by Alex K

Another customer that we had a chance to talk to was Julia Ochoa, Fiscal Manager from La Casa De Don Pedro. The agency  integrates an array of supportive social services and community economic development programs that promote family well-being, healthy child development, educational achievement, employment opportunities, home-ownership, financial self-sufficiency, and much more.

Julia uses MIP Fund Accounting and says that it is very flexible and easy to use.  She particularly likes the detailed reporting aspect, that allows her to share all the financial details with the Board of Directors.

As a Sage customer for almost 5 years, Julia says that Sage is much better than any other software company that she has worked with over the years.

To put it simply “With Sage MIP, I do a lot of things with less time,” says Julia.

Customer Interview with Dana Campbell

Posted in Customer Interviews on November 10, 2009 by Monisha

We had the opportunity to sit down with Dana Campbell, CPA from Community Action Agency of Butte County, Inc. She uses Sage’s MIP Fund Accounting and Sage Fundraising solutions. Here’s what she had to say:

Q: What Sage product do you use and how does it help your business?

A: Sage MIP and Sage Fundraising solutions. These product allow us to track things down to the level that we need, it also allows us to pull information reports that make it easy for us to locate information.

Q: What do you expect from Sage?

A: A product that’s functional and changes/adapts to our needs. A company that listens to the customer and works with us

Q: What does Sage do particularly well?

A: Listens.

Q: What can Sage do differently to improve our customer experience for your business?

A: Introduce more user groups as it provides a really good opportunity for networking.